Q: My modem dials, but I just can't connect.
A: Make sure your user name and your password is entered in
EXACTLY as it is written on the User
Parameters form. The password is case sensitive and the server
won't accept the password or the username
if entered incorrectly.
Q: My e-mail won't come up, or I get a error from POP3 server
saying "password
incorrect" -- and I know it's the right password.
A: In Netscape, under Options and then under Mail and News
preferences check to see that the
proper SMTP and POP server are entered in. Also the Pop user name
should NOT have a
"@lo.net" in back of the name. As with the login, if
the information is not 100% accurate, the server
won't except it.
Q: Netscape won't load up, or when it does I get a system error.
A: Make sure there is only one copy of Netscape on the computer.
If a computer contains more than
one copy of Netscape, all sorts of problems can happen. If there
is only one copy of Netscape on the
computer, un-install the software and reinstall. Occasionally,
the install process encounters errors
which are carried over into the program.
Q: I get a "No DNS entry found" error when I try to go to a web page.
A: If you are using Windows 95, it is possible that your DNS
information is not entered. To properly
enter the information go to the Control Panel under Settings
after Start. From there, open the
Network icon and highlight the TCP/IP item and click
"properties." From there, click on the tab at the
top of the window that says "DNS CONFIGURATION". Make
sure DNS is enabled and that there
is an entry for both Host and Domain name. For Host there can be
anything, but Domain should
contain "localonline.net". Check to see that the
numbers 206.84.176.69 and 206.84.176.68 are
entered as DNS servers.
If you are using Windows 3.11, go through the setup once more to
ensure the above mentioned
numbers are in when Install asks for DNS servers.
Q: I get a "VGA" Error, or some pages just come up in the wrong colors.
A: Netscape and most web pages use 256 or even 16 million colors,
but Windows 3.11 is set for
only 16 colors as a default. Windows 95 however will usually use
256 colors. To change the number
of colors in Windows 3.11 go to Control Panel, then to Windows
Setup and double click. Under file,
go to Change Settings. At this point, you will either need your
Video drivers for your video card or
the original Windows 3.11 disks. Change the type of video driver
to the appropriate or corresponding
display driver, then restart Windows for the changes to take
effect.
If using Windows 95 you need to go to Control Panel under
Settings after Start. Choose the Display
icon and then make the settings tab at the top active. Then
choose the appropriate color palette by
pressing the down tab to get a complete list of available
palettes. You would want to choose a color
palette with at least 256 colors in it.
Q: I get really slow transfer times or the modem just
doesn't do anything, I'm using
Windows 95 and I don't have an RPI modem.
A: When Netscape installs, it doesn't bind the TCP/IP protocol to
the dial-up adapter, in some cases
this can cause serious problems. Sometimes it doesn't affect the
computer at all. To correct this
problem, go to the Control Panel under Settings after Start and
choose Network. From there,
highlight Dial-up adapter and choose Add. From there choose Add
Protocol, a Microsoft protocol,
and the one to add is TCP/IP. This should properly bind TCP/IP to
the dial-up adapter, but it doesn't
seem to work in 100% of the cases. After doing the above steps
you have to restart Windows.
Q: I try to connect but after the modem is done making the noises
it just disconnects. I'm
using Windows 3.11.
A: When Netscape sets up the dialer to connect with the Internet,
it will automatically detect the
modem on the system. Unfortunately it can end up detecting the
wrong modem. Go back through the
setup and when it comes time to have the program detect the
modem, make sure to specify that you
don't want the program to auto-detect the modem. After this, a
long list of modems will come up, try
to find the appropriate modem. If none can be found or doing this
still doesn't solve the modem hang
up, choose either a Hayes Compatible, Hayes, AT&T or Generic
modem which comes closest to
your actual modem.
Q: I try to connect but after the modem is done making the noises
it just disconnects. I'm
using Windows 95.
A: This seems to either be a bug or a misconfiguration in the
software. To correct this, go to Dial-up
Network, after Accessories, past Programs after Start. From
there, highlight the icon you use to
connect to our server. From there, choose Properties under File
inside the Dial-up network window.
From there click the Configure button at the bottom of the next
window and a new window will pop
up. Choose Options and a new screen will pop up. "X"
the box that says "Bring up terminal window
after dialing". (Note: this will bring up a black box after
every time you connect.) Once you start to
see a bunch of odd characters, press the "F4" button at
the top of the keyboard. This will proceed to
log you in.
Any Questions?
Send e-mail to our tech support team,
or do it the old fashioned way:
LOCAL ONLINE
@ 810.748.9010
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Online Network